Customer Service

Returns and Shipping

Front Range Hobbies LLC is not responsible for any manufacturer's defects. Defects, including but not limited to, paint quality, paint color, scratch marks, glue marks, imperfections, stop running for any reason, etc. Products with these issues and others should be returned to the manufacturer since the manufacturer's warranty covers them.

  • You have 30 days, from the date of purchase, to return or exchange an item(s).
  • Any defective Digital Command Control (DCC) products, including locomotives with decoders in them, must be returned to their manufacturer for replacement.
  • The returned item(s) must be in their original box and packing materials.
  • Altered items will not be accepted for returns or exchanges.
  • Any replacement, exchange, or refund will be shipped/processed the day we receive the returned item(s).
  • If a package is damaged or lost en route, please get in touch with the shipper's customer service department for assistance.

International Shipping

Front Range Hobbies does ship internationally. If your country is not listed, we cannot ship there at this time.

Shipping

Front Range Hobbies ships with UPS Ground and USPS Priority Mail within the United States. If you live in Canada or Mexico and overseas, USPS First Class International is available.

Shipping Rates:

USPS Priority Mail: $12 Flat Rate

UPS Ground: $10 Flat Rate

USPS First Class International (Canada and Mexico): $30 Flat Rate

USPS First Class International (Outside Canada and Mexico): $40 Flat Rate

 

Payment Options and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you live in Colorado.

What payment options are available?

We accept all major credit cards. We currently do not accept checks or money orders.

Will I be provided a receipt/invoice?

Yes, a copy of your receipt/invoice for your order(s) will be provided.

When will my credit/debit card be charged?

Your credit/debit card will be charged within 24 hours for your item(s) being shipped.

How long does it take for my refund/credit to appear?

Refunds are initiated when your item(s) have arrived in our possession. Refunds will usually arrive within 1-3 business days. Arrival times may vary based on your financial institution.